KNOWLEDGE SHARING PRACTICES AND SERVICE DELIVERY BY PROFESSIONAL LIBRARIANS IN AHMADU BELLO UNIVERSITY LIBRARY, ZARIA
Abstract
This study investigated the extent to which sharing knowledge helps in improving library services in Ahmadu Bello University Library, Zaria. The survey research design was used for the study. The population of the study consisted of all 204 professional librarians in Ahmadu Bello University Library, Zaria. Total enumeration was used for the study. A self-structured questionnaire was used for data collection. Data collected were analyzed using descriptive statistics. Findings revealed that the respondents strongly agreed that librarians use brainstorming (Mean=4.55, SD=.850) and verbal discussion (Mean=4.54, SD=.850) while sharing knowledge on database search (Mean=4.49, SD=.803). In addition, the study showed that librarians mostly use brainstorming and verbal discussions for knowledge sharing among other knowledge sharing practices, which implied that knowledge sharing practices of librarians were low. Also, the services provided by librarians were e-reference services, database search, online user education and e-reader services among other available library services. The study concluded that knowledge sharing practices helps in service delivery of librarians in the study area. The study recommended that knowledge sharing practices such as mentoring, community of practices, staff meetings and storytelling that were scarcely used to share knowledge should be encouraged in the library.
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